What to do when your audio is rejected by the Content Portal, or our Digital Distribution team.
Check that your audio is a true
.wav file. Renaming the file extension from a different file extension (e.g. .mp3, .m4a or .aiff, etc.) to .wav will not convert your audio file to a true .wav file. In order to do this you must make sure that the file is encoded as a waveform audio file format, sometimes also incorrectly called “Audio for Windows/Windows Audio”. To do this, you need to export the audio from your editing, mastering or recording software as an
LPCM .wav file. Make sure the "BWF" (Broadcast Wave) checkbox (if present in your audio software) remains unchecked.
Note that some audio editors and Digital Audio Workstations (DAWs) do not export clean .wav files, but include additional data in the file header (Logic Pro X is notorious for this and this will almost always lead to rejection by our systems).
You must also ensure that the audio has a valid resolution. The
bit depth should be 16 or 24 bits (32 bit fixed and floating point are not supported) and the
sampling rate can be 44.1 kHz, 48, 88.2 or 96 kHz (192 kHz is not supported).
If you have a correctly exported wav file (which may play back normally in your media player) and it is still getting rejected, it may be that your file is faulty or corrupt which is the most common cause of rejection.
The .wav format contains the uncompressed audio, but also some extra data, such as the
file header and
metadata. There is no strict regulation as to what data can be stored in a .wav file and most software audio players just ignore the non-audio parts and play back the uncompressed audio stream as it is. However, encoders and conversion algorithms (such as the ones employed in our release ingestion system) are more sensitive to specific data and may fail to recognise the file because they need a “clean” header and audio bits.
To fix this problem, you can use a free piece of software called Audacity (
https://www.audacityteam.org/), which is an Audio Editor that is available for Windows, Apple MacOS and Linux. If you have your own audio editor, such as Wavelab, Audition, Samplitude or Sound Forge, the principles are the same as described below.
Opening the audio file in Audacity and subsequently exporting it will strip the unnecessary data from the audio file and ensure it has a clean header.
Proceed as follows:
1. First make sure Audacity handles your audio file correctly. Click on “Edit” -> “Preferences” and set the “Quality” settings like below. You only have to do this once as the settings will be saved in the program.
2. Open your faulty .wav file in the program (“File” -> “Open” or drag-and-drop).
3. Export the audio by choosing "Export" -> "Export as WAV" in the "File" menu.
4. Make sure the "Encoding" is set to one of the approved bit depths, such as "Signed 16-bit PCM".
Now your file should be clean and ready to re-upload to the Content Portal or re-supply to us.